Delivery & Returns
Delivery
1. The estimated delivery date for your products will depend on the shipping method chosen and the shipping address. Working days are from Monday to Friday excluding public holidays observed by our shipping carrier(s). Orders made with the Standard Shipping method will usually be delivered within 2 to 3 working days for shipping addresses within the Bangkok area and 3 to 4 working days for shipping addresses outside the Bangkok area after you complete your order. The Bangkok area includes Bangkok, Nonthaburi, Samut Prakan, and Pathum Thani provinces. We will try to deliver all products you have ordered within 14 days. These delivery dates are estimates only. Shipping dates are not guaranteed and should not be relied upon.
2. In the event that we become aware that we are unable to meet our estimated delivery time, we will notify you of this as soon as possible and at the same time and without us being liable to you we will specify a new estimated delivery time.
3. While we will do our best to deliver your products within the period of time defined above, sometimes it may take longer than expected. You accept that on some occasions, it may take us more than 14 days to deliver your products. If you change your mind in the meantime, you have the right to cancel your order in accordance with Section 9 (Returns) below, except for underwear, swimwear, socks, sales, and promotional items.
4. If your order has not been received within our specified time frames, you can check the status of your order by contacting us according to the information on this web page https://www.daksthailand.com/en/contactus.html All delivery time frames are subject to delays caused by seasonal or busy periods, weather and other unforeseen circumstances, though we will do everything we reasonably can to get your order to you on time. Please note that during exceptionally busy periods (such as Songkran), or when the weather is particularly inclement, please allow an additional day before raising a query.
5. Please note that our shipping carrier(s) may require a signature on delivery and will not leave products without a signature. Orders can be delivered to a place of work which is usually easier and avoids the disappointment and delay of products being returned to us as undelivered by the shipping carrier.
6. In the case that you have ordered multiple products, we may sometimes need to deliver your products in more than one delivery.
7. Your order will be sent to the shipping address that you have given on the Checkout page. We are not responsible if that shipping address is incorrect or incomplete.
Is there a return shipping fee?
—-------------------------------
Returns
1. You can only return to us products which have been purchased directly through this Website. If you purchased your products at a DAKS boutique, other retail store, or from another Website, the products must be returned to the original store or site from which they were purchased.
2. Returns are not accepted for underwear, swimwear, socks, sales, promotional items, or items with a 50% discount or higher, unless the product is faulty.
3. If you wish to exchange your products, your exchange will be treated as a return, you will be refunded in accordance with this Returns and you should place a new order for the replacement products.
4. You can return any product from your order (except for underwear, swimwear, socks, sales, and promotional items) within 14 days after you place your order.
5. You must follow our Returns Procedure described in paragraph 11. below.
6. Products must be returned in their original condition, without being worn or washed. The soles of shoes must be clean and intact. The packaging of fragrances must still be sealed. All of the packaging (plastic, boxes), accessories (glasses cases), user manuals, and product labels must be returned.
7. We reserve the right to reject the return of products which are not returned in accordance with this Section 9 (Returns) and we may request that you pay for the shipping of such products back to you.
8. When a product is returned to us, we will refund you using the same payment method that was used to pay for the order. If you paid by credit/debit card, the value of the products returned will be credited to your card. If you paid by COD, you will be sent a refund to your bank account.
9. Return shipping charges will not be paid for by us if you do not follow our Returns Procedure described in paragraph 11. (Returns Procedure).
10. If you used a coupon or promo code when paying for your order, please note that the value of the coupon or promo code for the order is applied proportionately to the price of each item in the order. In case of a return, you will get the refund of the amount paid on the returned item minus the proportion of the coupon or promo amount applied. You will then lose the promotion amount of the returned item.
How Do I Initiate a Return?
1. Returns Procedure Our customer service team will arrange for our shipping carrier to pick the item(s) up from you and return them to us. You can contact the Call Center by telephone (02-2950780) or email (service@daksthailand.com).
2. When our shipping carrier picks up your item(s) they will give you proof of your returned parcel. Keep this proof of your return parcel until you are contacted by our customer service team.
3. Customer Responsibility: Customers are responsible for all shipping costs associated with returning or exchanging items, unless the product received was defective or incorrect.
4. After our shipping carrier picks up your item(s), you will be contacted by our customer service team when the items arrive at our warehouse.
5. Please reuse the packaging your order was shipped in and make sure that your return package is packed and sealed securely.
6. The tax receipt of the order must be included with the returned item(s).
Is there a return shipping fee?
• Free Return Shipping: Complimentary return shipping is provided for domestic orders with a total purchase value of THB 3,000 or above.
• Orders Below THB 3,000: A return shipping fee of THB 150 per shipment will be applied for orders with a total value of less than THB 3,000.